Depending on your organization, the history can include the following: When you receive a messaging interaction from a bot, Genesys Cloud provides a transcript of the conversation history that includes any options that the bot may have offered. Some messaging interactions may include interaction with a bot.After 24 hours, any messages that you try to send in response results in an error and failed delivery. If the inbound message is from WhatsApp, you must answer it within 24 hours.When you answer an interaction, the channel icon for the current interaction also appears above the conversation window.A green shield with a check-mark indicates an authenticated web message.
The icon on the interaction alert indicates the interaction’s messaging channel.
